Terms of service
TERMS OF SERVICE
Last Updated: September 8, 2026
1. OVERVIEW
This website is operated by HAMCL TECHNOLOGY CO., LIMITED under the hoypouches brand.
Throughout the site, the terms “we”, “us”, and “our” refer to HAMCL TECHNOLOGY CO., LIMITED.
By visiting our website, creating an account, purchasing a product, or otherwise using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced on this website.
If you do not agree to these Terms, you should not use this website or purchase our products.
2. ELIGIBILITY AND AGE REQUIREMENTS
You must be legally capable of entering into a binding contract in your country or region in order to use this website or place an order.
hoypouches caffeine products are intended for adult consumers.
By purchasing our products, you confirm that you meet any applicable age requirements in your jurisdiction.
We reserve the right to refuse or cancel an order where we reasonably believe that applicable age or legal requirements have not been met.
3. PRODUCT INFORMATION AND CAFFEINE WARNING
hoypouches products may contain caffeine.
Customers should review all product labels, ingredient information, directions, and warnings before use.
Products containing caffeine are not recommended for children, pregnant or breastfeeding individuals, or persons who are sensitive to caffeine.
If you have a medical condition, are taking medication, or have concerns about caffeine consumption, you should consult a qualified healthcare professional before using the product.
Our products are not intended as a substitute for professional medical advice, diagnosis, or treatment.
4. PRODUCT CLAIMS
We make reasonable efforts to ensure that product descriptions and statements on this website are accurate and not misleading.
Any statements concerning product characteristics, ingredients, or effects should be understood in the context of the product's applicable regulatory classification and labeling.
We do not claim that our products diagnose, treat, cure, or prevent any disease.
Where a product is legally classified as a dietary supplement and applicable law requires a specific regulatory disclaimer, the relevant disclaimer will be provided with the applicable product information.
5. PRODUCTS AND AVAILABILITY
Certain products may be available exclusively through our online store.
Product availability may vary by country, region, inventory level, shipping restrictions, or applicable law.
We reserve the right to:
• limit the sale of products to specific persons, regions, or jurisdictions;
• limit quantities purchased per customer, household, or order;
• discontinue or modify products at any time;
• refuse or cancel orders when necessary.
6. PRICES
All prices displayed on the website are shown in the applicable store or market currency unless otherwise stated.
Prices, promotions, discounts, and product availability may change without prior notice.
Taxes, duties, shipping costs, or other charges may apply depending on your destination and will be displayed where applicable.
7. ORDERS
Submitting an order does not guarantee acceptance.
We reserve the right to refuse, limit, or cancel an order, including where:
• product inventory is unavailable;
• pricing or product information contains an obvious error;
• we suspect fraud or unauthorized activity;
• the order violates applicable law or shipping restrictions;
• required customer information is incomplete or inaccurate.
If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.
8. BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase, billing, account, and contact information.
You are responsible for promptly updating information such as your email address, billing details, and shipping address.
We are not responsible for delivery or processing issues caused by inaccurate information provided by the customer.
9. SHIPPING AND DELIVERY
Shipping destinations, delivery estimates, shipping fees, customs duties, and other delivery conditions are governed by our Shipping Policy.
Delivery dates are estimates and may be affected by carriers, customs authorities, weather, local disruptions, or other circumstances outside our reasonable control.
10. RETURNS, REFUNDS, AND CANCELLATIONS
Returns, refunds, replacements, and order cancellations are governed by our Return & Refund Policy.
Because certain hoypouches products are oral-use consumable products, opened, unsealed, or used products may be subject to return restrictions for health and hygiene reasons, except where applicable law provides otherwise.
Nothing in these Terms is intended to exclude any mandatory consumer rights that cannot legally be excluded.
11. PERSONAL USE AND RESALE
Unless expressly authorized by us, products purchased through our online store are intended for personal use only.
You may not purchase products for unauthorized commercial resale, redistribution, or other commercial purposes.
We reserve the right to cancel orders that we reasonably believe are intended for unauthorized resale.
12. PROHIBITED USES
You may not use this website or our services:
• for unlawful or fraudulent purposes;
• to violate applicable laws or regulations;
• to infringe intellectual property rights;
• to transmit malicious code, malware, or harmful software;
• to attempt unauthorized access to our systems;
• to interfere with the security or operation of the website;
• to submit false, misleading, or fraudulent information;
• to abuse promotional offers, discounts, or customer accounts.
We may suspend or terminate access where prohibited activity is identified.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, all content on this website, including brand names, logos, images, product designs, text, graphics, videos, and other materials, is owned by or licensed to HAMCL TECHNOLOGY CO., LIMITED.
You may not reproduce, distribute, modify, publish, sell, or commercially use our content without prior written permission.
14. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to services provided by third parties, including payment providers, shipping carriers, analytics services, social networks, and other technology providers.
We are not responsible for the content, availability, privacy practices, or independent actions of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. USER CONTENT
If you submit reviews, comments, images, feedback, suggestions, or other content to us, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, abusive, defamatory, misleading, infringing, or harmful.
Where permitted by law, you grant us a non-exclusive right to use submitted content for operating, improving, and promoting our business and services.
16. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other matters.
We reserve the right to correct errors and update information at any time.
17. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, this website and its services are provided on an “as is” and “as available” basis.
We do not guarantee uninterrupted or error-free access to the website.
Nothing in this section limits any warranty, guarantee, or consumer protection right that cannot legally be excluded.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, HAMCL TECHNOLOGY CO., LIMITED will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of this website or our services.
This limitation does not apply where liability cannot legally be excluded or limited.
19. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless HAMCL TECHNOLOGY CO., LIMITED and its affiliates, officers, employees, and service providers from claims or losses arising from your unlawful use of the website or violation of these Terms.
20. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
21. GOVERNING LAW
These Terms are governed by the laws of Hong Kong Special Administrative Region, subject to any mandatory consumer protection laws that apply in the customer's country or region and cannot legally be excluded.
Nothing in these Terms deprives consumers of mandatory rights granted by applicable local law.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, products, services, or legal requirements.
The latest version will be published on this page with the updated “Last Updated” date.
Continued use of the website after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by law.
23. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
hoypouches
Operated by:
HAMCL TECHNOLOGY CO., LIMITED
Email:
info@hoypouches.com
Registered Address:
Flat/RM 902A, 9/F,
Richmond Comm Building,
111 Argyle Street,
Mongkok, Kowloon,
Hong Kong Special Administrative Region